Contact information

CONTACT US

We are a real team and we answer every message. If you have a question about an order, a return, or a product, please get in touch — the fastest way to reach us is email with your order number in the subject line.

Customer Support

Email: support@urbanstuffs.com
WhatsApp: +919711402348 — chat only. We do not take voice calls; please message us on WhatsApp or email and we will respond.
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Response time: within 24 hours on WhatsApp, 24–48 business hours by email

Business Details

Complacenciaa
Proprietorship firm registered in India
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India

Returns

Once your return request is approved, our support team will share the applicable return address with you in writing. Please do not ship any return before receiving this confirmation — unauthorised returns cannot be processed.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Mohit
Complacenciaa
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@urbanstuffs.com
WhatsApp: +919711402348

Grievances are acknowledged within 48 hours and resolved within 30 days of receipt.