Legal notice

LEGAL NOTICE & DISCLAIMER

Last updated: 31 July 2026

This page sets out the legal terms governing use of urbanstuffs.com (the "Site"), operated by Complacenciaa (GSTIN 07BGKPG0937P2ZY). Please read it alongside our Terms & Conditions and Privacy Policy.

1. Website Content

We make reasonable efforts to keep information on this Site accurate and current. However, we make no representation or warranty, express or implied, as to the completeness, accuracy, reliability, or availability of any content on the Site. Any reliance you place on such content is strictly at your own risk.

2. Product Images and Descriptions

Product photographs, videos, and illustrations on this Site and in our advertising are for representational purposes.

  • Colour, shade, tone, and texture may appear different from the actual product due to photography, lighting, styling, screen calibration, and device settings.
  • Fabric weight, weave, and finish may vary between production batches.
  • Sizes are indicative. Please refer to the size chart on each product page before ordering.
  • Models shown wearing products are for styling reference, and fit may differ by body type.

Where an item you receive differs materially from its description, you are entitled to a return, replacement, or refund under our Return, Refund & Cancellation Policy.

3. Advertising and Promotional Content

Advertisements, social media posts, and promotional material published by us or on our behalf are marketing communications. They are intended to convey the general character, styling, and use of our products, and should be read together with the detailed product description on the relevant product page, which governs the specification of what you purchase.

4. Pricing and Listing Errors

Prices, offers, and discounts are subject to change without notice. In the event of a manifest pricing or listing error, we reserve the right to cancel any affected order and issue a full refund, whether or not the order has been confirmed.

5. No Warranty Beyond Statutory Rights

Except as expressly stated on a product page, products are supplied without any additional warranty. Nothing in this notice limits or excludes your rights under the Consumer Protection Act, 2019 or any other law that cannot be contracted out of.

6. Limitation of Liability

To the maximum extent permitted by law, Complacenciaa, its proprietor, employees, and partners shall not be liable for any indirect, incidental, special, or consequential loss arising out of the use of this Site or any product purchased through it. Our total liability in respect of any order shall not exceed the amount actually paid by you for that order.

7. Third-Party Links and Content

This Site may contain links to third-party websites, and our products may be discussed on third-party platforms. We do not control and are not responsible for the content, accuracy, or practices of any third party. Inclusion of a link does not imply endorsement.

8. Reviews and Testimonials

Customer reviews, ratings, and testimonials displayed on this Site reflect the individual experience and opinion of the person who submitted them. They are not a guarantee or representation that any other customer will have the same experience.

9. Intellectual Property

All trademarks, brand names, logos, product designs, photographs, and written content on this Site are the property of Complacenciaa or are used under licence. Unauthorised reproduction, distribution, or commercial use is prohibited and may result in legal action.

10. Authorised Sales Channel

Our products under the "Urban Finds" brand are sold only through urbanstuffs.com. We are not responsible for products purchased from any other website, marketplace listing, social media account, or seller claiming association with us. If you encounter such a listing, please report it to us at support@urbanstuffs.com.

11. Unauthorised Use of the Site

You may not use this Site for any unlawful purpose, attempt to gain unauthorised access to our systems, place fraudulent orders, or scrape or reproduce content by automated means. We reserve the right to refuse service and to pursue all available legal remedies.

12. Service of Legal Notice

Any legal notice, summons, or formal communication intended for Complacenciaa must be served in writing at the address below. Notices sent to any other address, or communicated only by social media or messaging application, shall not constitute valid service.

Complacenciaa
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email (for information only, not valid service): support@urbanstuffs.com

13. Grievance Redressal

Before initiating any legal proceeding, we request that you first raise your concern with our Grievance Officer, whose details are published on our Contact Us page. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

14. Governing Law and Jurisdiction

This notice and any dispute arising from use of this Site or purchase of our products shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at Delhi.

15. Contact

Complacenciaa
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@urbanstuffs.com
WhatsApp: +919711402348 — chat only
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST