Privacy policy

PRIVACY POLICY

Last updated: 31 July 2026

Complacenciaa (GSTIN 07BGKPG0937P2ZY), operator of urbanstuffs.com, is committed to protecting your personal data. This policy explains what we collect, why, and what rights you have. It is aligned with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

  • Information you give us: name, delivery address, email address, mobile number, and order details.
  • Payment information: processed entirely by our payment gateway partner. We never collect, store, or have access to your card number, CVV, UPI PIN, OTP, or banking passwords. We receive only a transaction reference and payment status.
  • Refund details: where a refund is due on an amount you paid in cash or by UPI at the time of delivery, we collect the bank account number, IFSC code, or UPI ID you provide, for the sole purpose of processing that refund.
  • Technical information: IP address, browser type, device type, operating system, referring URL, and pages viewed.
  • Communications: records of your emails or WhatsApp messages with our support team.

2. How We Use Your Information

  • To process, fulfil, ship, and deliver your order
  • To collect any balance amount payable at the time of delivery
  • To send order confirmations, dispatch notifications, and tracking updates by email, SMS, or WhatsApp
  • To handle returns, exchanges, refunds, and support queries
  • To prevent fraud and verify the legitimacy of transactions
  • To improve our website, products, and service
  • To meet tax, accounting, and other legal obligations
  • To send promotional communications, where you have not opted out

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and understand how our advertising performs. This includes third-party tools such as Meta Pixel and Google Analytics, which may set cookies and collect usage data subject to their own privacy policies.

You can disable cookies through your browser settings. Some parts of the Site, including checkout, may not function correctly if you do.

4. Who We Share Your Data With

We do not sell your personal data. We share it only with parties necessary to run our business:

  • Payment gateways — to process your payment securely
  • Logistics and courier partners — to deliver your order, enable tracking, and collect any balance amount payable at delivery
  • Communication and analytics providers — to send order updates and measure site performance
  • Government or regulatory authorities — where disclosure is required by law

5. Data Security

The Site is served over HTTPS with SSL encryption. We apply reasonable technical and organisational safeguards to protect your data and restrict internal access to those who need it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain order and transaction records for as long as required to fulfil the purpose collected and to comply with tax, GST, and accounting obligations under Indian law — generally a minimum of eight years. Marketing data is retained until you withdraw consent.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023, you may request access to the personal data we hold about you, request correction of inaccurate data, request erasure where retention is not legally required, withdraw consent to marketing communications, and raise a grievance regarding our handling of your data.

To exercise any of these rights, email support@urbanstuffs.com. We will respond within 30 days.

8. Children's Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal data from children. If we become aware that we have, we will delete it.

9. Third-Party Links

Our Site may link to external websites. We are not responsible for their content or privacy practices. Please review their policies separately.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted here with an updated "Last updated" date.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are:

Mohit
Complacenciaa
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@urbanstuffs.com
WhatsApp: +919711402348 — chat only
Response time: within 30 days of receipt of complaint

12. Contact

Complacenciaa
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@urbanstuffs.com