Shipping policy

SHIPPING POLICY

Last updated: 31 July 2026

All orders on urbanstuffs.com are shipped by Complacenciaa (GSTIN 07BGKPG0937P2ZY).

1. Order Processing

Orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day.

2. Delivery Timelines

Standard delivery across India takes 7–10 business days from the date of dispatch.

  • Metro cities: typically 7–8 business days
  • Non-metro and remote locations: typically 8–10 business days

These timelines are estimates provided by our courier partners. Delivery may take longer during festive periods, sale events, adverse weather, regional disruptions, or in areas with limited courier coverage.

3. Shipping Coverage and Charges

  • We currently ship across India only. We do not offer international shipping.
  • Shipping charges, where applicable, are displayed at checkout before payment.
  • We deliver only to PIN codes serviceable by our logistics partners. If your PIN code is not serviceable, you will be notified and a full refund will be issued.

4. Payment on Delivery — Partial COD Orders

If you selected Partial COD at checkout, the balance amount shown on your order is payable to the delivery agent at the time of delivery.

  • Payment may be made in cash or by UPI, subject to the facilities available with our courier partner in your area.
  • Please keep the exact balance amount ready. Delivery agents may not carry change.
  • The delivery agent is authorised to collect only the balance amount stated on your order. Please do not pay any other amount, and contact us immediately if a different amount is demanded.
  • The shipment will not be handed over until the balance is paid in full.

If a Partial COD order is refused at the door or remains undelivered after all attempts, the advance paid online is adjusted against logistics costs incurred, as set out in our Return, Refund & Cancellation Policy.

5. Order Tracking

Once your order is dispatched, we send an AWB (tracking) number by email, SMS, or WhatsApp. Tracking information may take up to 24 hours after dispatch to become active on the courier's website.

6. Delivery Attempts and Failed Delivery

Our courier partners make up to three delivery attempts. Please ensure the delivery address and contact number provided are accurate and that someone is available to receive the shipment.

If a shipment is returned to us because the address was incomplete or incorrect, the recipient was unreachable across all attempts, or delivery was refused, we will contact you to arrange re-shipment. Re-shipment charges will apply. If re-shipment is not arranged within 7 days of the shipment being returned to us, we will issue a refund for the product value, less the original shipping cost.

7. Damaged or Tampered Packages

Please inspect the outer packaging before accepting delivery. If the package appears damaged, opened, or tampered with, do not accept it and inform us immediately at support@urbanstuffs.com. We strongly recommend recording an unboxing video, as this significantly speeds up resolution of any damage or missing-item claim.

8. Delays

Once a shipment is handed to our courier partner, transit time is under their control. We track every shipment and will follow up with the courier on your behalf if a delivery exceeds the stated timeline. If a shipment remains untraceable or undelivered beyond 15 business days from dispatch, we will treat it as lost in transit and issue a full refund or a replacement, at your preference.

9. Contact

For any shipping-related query, please write to us with your order number:

Complacenciaa
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@urbanstuffs.com
WhatsApp: +919711402348 — chat only
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST